Frequently Asked Questions

What size should I buy?

please refer to our handy size charts for more detailed information.

I don’t understand the waist sizing, can you explain it?

yes! here at swrve our waist sizing is true to size. what that means is that on a size 32, the waist on that garment will be 32” around the waist.

most companies’ sizing is not like this, a 32 will actually measure 33” – 34”, part of this is tradition (men used to wear their trousers higher) part of it is vanity sizing. to find out what size you will need from us, just select a pair of pants that fit well, lay them flat and make sure the front and back of the waistband lay evenly across each other, then measure from side to side (on the inside), multiply by 2 (there are 2 layers of fabric) and voilà, you’ve got your size.

What are your business hours?

weekdays 9 am to 5pm PST, weekends 11 am to 6pm. FYI, we are terrible at checking our voicemails, so if you call and don’t reach someone, please e-mail us.

You’re sold out of a product I want. Will you restock?

usually! we try to keep all the sizes and colors for each garment in stock, but sometimes we run out. if a garment is in season, expect re-stocking relatively soon, though due to our high demand and limited sewing it can take up to 6 weeks. for garments out of season in the northern hemisphere, it may take until the start of the season for us to be able to have them in stock again.

please note that swrve_blk garments are typically limited edition and these may not be restocked in the exact color or fabric you are interested.

Can you explain the difference between the different cuts you offer?

we offer 4 basic cuts: skinny, slim, regular trim fit, and sprinter cut.

our skinny cut (aka cigarette cut in the shorts) is our trimmest cut: in this cut the fabric sits next to the skin. it has a ton of stretch that will move with the body.

our slim cut is our newest addition to the line, it is not quite as close-fitting as our skinny fit, i.e. it does not sit next to the skin when worn, but it is a bit trimmer than our regulr trim fit.

our regular trim fit is our standard fit. it is more akin to a European fit rather than the more roomy American fit. in this cut there will be a gap between your skin and the  fabric.

our sprinter cut is for our sprinter friends with massive awe-inspiring thighs and seats of pure muscle (hello Jack!). it has the same waist as the regular trim fit, but with roomier seat and thighs.

Do you offer alterations before sending my order?

no, unfortunately we are unable to alter garments. however, any local tailor should be able to make alterations for you.


Do you have a guarantee on your products?

yes! we guarantee that our garments will be free of defects and guarantee against any damage NOT due to normal wear and tear.


Can I send back a garment for repair?

yes! if any garment require repairs not due to normal wear and tear, we are happy to do it. by law, garments sent in for repair must be clean; please launder the garment prior to mailing it. please go here to initiate all REPAIRS / RETURNS / EXCHANGES

please obtain a tracking # from your shipper for all packages sent to us in the case the package gets lost in the mail.

please send it to:

swrve *REPAIRS*
3421 Verdugo Rd
Los Angeles CA 90065
USA

How do I clean my garments?

please follow the care instructions sewn into your garment.

as a general rule, we suggest washing in cold or warm water, and drying in tumble dry low or laying flat to dry. high heat combined with agitation will shorten the lifespan of any garment; the colors will fade, the fabric will shrink, reflective bits will lose their reflectivity, and other terrible developments will occur.

if you have any questions please e-mail

Do you take custom orders?

no, unfortunately we are not set up to take custom orders.

Where are your garments made?

as we have grown our small in-house workshop is not longer sufficient to supply the demand for our stuff. we have partnered with a few factories around the world to produce our clothes to our strict high quality standards. we have also made sure that these factories follow strict humane and ethical principles and have pleasant working conditions and fair wages for their workers. we use third-party verification of this including the apparel industry standard WRAP certification. find out more about WRAP here : www.wrapcompliance.org/

if you prefer to have your garments made in the US, our _blk label line will always be made either in our in-house shop, or for a few select pieces where we lack the expertise or tradition, we will partner with the experts in the field. an example is our wax cotton jacket that is made in Manchester by a company that has been making waxed cotton garments and other fine apparel since 1917.

What’s the difference between the regular swrve line and the swrve _blk label line?

the primary difference between swrve and swrve_blk is that the swrve_blk label line is limited to much smaller runs of garments, produced in-house in our Los Angeles facility, using brand-name fabrics, and with a few extra special trim details.

Can I come to your showroom?

yes! we love visitors! we now have a storefront at our Los Angeles facility called VELO LOVE  we carry the entire swrve line, as well as books, magazines, art & more. we also have super limited edition in-store only items and our discounted “seconds” pile.

VELO LOVE winter hours are
Monday + Tuesday: 9a- 5p
Wednesday: closed!
Thursday + Friday: 9a – 6p
weekends 11a – 5p

the address is
3421 Verdugo Rd
Los Angeles CA 90065


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after stopping by go across the street to Verdugo Bar to grab one of their wide selection of craft beers and enjoy an afternoon in their sunny outdoor patio and nosh on their rotating selection of food trucks that stop by.

Where can I find a local store that carries swrve?

find a local retailer here!

none close by? please e-mail if you think a local shop would be a good match for our stuff!

What is your return policy?

we accept all unworn and unwashed garments within 30 days of receipt.
please note that all altered garments, including custom hemmed items are NOT RETURNABLE.

How do I make a return or exchange?

all exchanges and refunds accepted within 30 days of receipt.

please send unused and unwashed item/s with a filled-out RA form letting us know either that you want a refund or what you would like in exchange for your item/s. RA forms are found on the back of your receipt, or here

please go here to initiate all REPAIRS / RETURNS / EXCHANGES

please note that all altered garments, including custom hemmed items are NOT RETURNABLE.

please obtain a tracking # from your shipper for all packages sent to us in the case the package gets lost in the mail.

our mailing address is:

swrve RETURNS + EXCHANGES
3421 Verdugo Rd
Los Angeles CA 90065
USA

How long does it take for me to get a refund?

we try to process all returns and exchanges within one week. however, we are a small company and it may occasionally take longer.

Where do you ship to?

we ship worldwide

How much does shipping cost?

shipping cost is determined by the package weight and destination.

for domestic (US) customers USPS Priority is usually the fastest, least expensive option. to get an accurate shipping cost, please add the items to your cart and enter your mailing address at check out, the system will give you an estimate for shipping with various USPS and UPS options.

for international customers we also suggest using USPS Priority as it tends to be the best deal. UPS rates tend to be rather exorbitant and you may be faced with a custom brokerage fee NOT included in the shipping rate.

international customers: please note that you may be charged additional customs fees at delivery NOT included in the shipping rate. these fees vary widely from country to country and there is nothing we can do to prevent them.

attention Canadian customers! our system will offer you UPS as a shipping option that may seem attractive, but we suggest NOT using UPS for orders going to Canada as they sometimes present you with a customs clearance bill for $50 or more. eek!

How long will it take for my package to arrive?

We ship Monday through Friday and we try to process all orders within 24 hours, but we are a small company it may occasionally take slightly longer. please note that orders received after noon PST may not be processed until the following day.

Domestic (US) delivery times are as follows:

USPS Priority: 2 – 4 business days
UPS Ground: 3 to 5 business days
UPS 2nd Day Air: 2 business days
UPS Next Day Air: next business day

International delivery times are as follows:

Canada:

International USPS First Class Mail: 2 – 4 weeks
International USPS Priority: 1 – 3 weeks
International USPS Express: 4 – 6 business days

Europe:

International USPS First Class Mail: 3 – 5 weeks
International USPS Priority: 2 – 3 weeks
International USPS Express: 4 – 6 business days

Asia Pacific
International USPS First Class Mail: 3 – 5 weeks
International USPS Priority  2 – 3 weeks
International USPS Express: 4 – 6 business days